Alarm Standardization: With more than 8,000 custom alarms across its global operations, a global financial technology company turned to Octeum to standardize its systems, improve operators’ experiences and find efficiencies.
Company
Global financial technology company
Company Size
20,000+ employees
System Size
8,000+ Custom Alarms Across the Global Enterprise
Project Lead
Nick Fuller
The Challenge
Improve efficiency and standardize alarm systems
Standardizing alarm systems across one or two locations is a challenge. But with a security system that spans 8,000+ alarms around the globe, the company faced a mountain of possible inefficiencies and inconsistencies across locations. Its system had grown and changed over time, with custom alarms that varied in naming, priority and use, creating additional challenges for operators who needed to make decisions based on each alarm. As a global company, it was especially critical to build standards that encompass the full enterprise.
Required Services
Professional Services
Data Gathering
- Custom alarm data with associated hardware
- Inputs with no custom alarms
- Existing alarm configurations
- Email notification configurations
Alarm Programming
- Global alarm-type configurations: priority/options/text instructions
- Email alert standardization
Alarm Migration
- Moving devices to new alarm types
Consulting
Breakdown of current system state:
- How many alarms are received per minute/hour?
- How many existing custom alarms?
- What noise can be reduced to improve operator efficiency?
- Hardware naming standard review
Alarm type buckets
- Define alarm types; priority/options
SOP documentation
- Text Instructions with SOP details or links
Email notification requirements
- Relevant detail linked
Why Octeum
Experience & Proficiency
The Octeum team has years of industry experience and in-depth knowledge of the Lenel OnGuard platform. That means we’re able to get the most out of the system by fully using its features to optimize efficiency for the end user.
The Solution
Define Alarm Types
Octeum helped define and create alarm types to group each device. Our methodology—built with custom alarms and a one-to-many relationship to devices—removes potential ambiguity and standardizes options. An all-around improved user experience.
Data Gathering & Classification
Octeum’s database knowledge allowed us to export and review all existing alarm configurations before grouping each device.
Data Migration
Our database and systems knowledge allowed us to move devices from existing custom alarms to the new alarm types.
Results / Benefits
Octeum’s solution simplified management of 8,000+ alarms around the globe, allowing the company to standardize systems, streamline alarms, improve operators’ experiences, and find and correct efficiencies. The company has contracted Octeum for managed services for its global security operations.
